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I went back to work on Monday expecting a horrifying day.  Coming back to a medical office after a week off could be a real bitch.  Lots of things to accomplish quickly and lots of patients that need to be seen…NOW.

Imagine my surprise when it wasn’t bad at all.

Things ran smoothly (for the most part) and I went home not hating my life and having NO headache.  I didn’t even have to take aspirin while I was there!  I’m starting to think that the constant headache problem may have been a side effect from my previous medications.  A smart thing to have done was maybe wait and try the new meds out over the weekend before work (in case of reactions), but I like to live dangerously and started them on Monday.  I was surprised at how good I felt and how easy it was to accomplish the things that I had to get done.

It’s that time of year where everyone starts losing their shit over insurance and their deductibles.  I am amazed at how many people automatically get on the phone ready to fight.  Maybe it’s this specific area or maybe it’s everywhere, but I absolutely hate when people lose their shit before they even know what they’re talking about.  Someone called yesterday flipping out because they got an overdue notice for when their kid was at the office and he knows that his wife paid on that day because he has the credit card receipt to prove it.  Turns out that she did indeed pay her copay, but the bill that he has been receiving is for his deductible. I’ve reached the point where I’m getting fed up with basic human ignorance.  Nah, I need to word that different.  There is nothing wrong with not being knowledgeable about something (especially insurance) – just don’t be rude and find out the answers before you start losing your shit.

A co-worker got slammed by a couple and I had to leave the area because it was making me so upset.  This couple was hell-bent on being argumentative and not wanting to pay the copay (let alone the deductible balance)  and I have never in my life seen such a spectacle.  To my co-workers credit she held her own quite well, being as polite as she could be and explaining over and over again – but this couple was treating my co-worker like she was a incompetent thief.  Arguing over top of each other and just acting ridiculous.  Even arguing on the dates of the visit when the medical treatment records are right there.  20 minutes of blahblahblah, loud talking, snarky, pissy comments (not from my co-worker) and major discomfort to everyone in the office and they finally left.  I HOPE they never come back.  Seriously.

We ended up seeing 48 patients and I was exhausted when I got home.  I stopped at Walmart to pick up some groceries and yapped with the family for a little bit (I also picked up the Zombieland DVD for Trey).  Rick brought me some kind of technical doo-hickey that allows me to press a button and switch from my PC to Mac (magic box!).  He tried to explain how it works to me, but my brain wasn’t accepting anything and it doesn’t matter anyway because he needs some kind of extended cord (he’s getting it today).  All I know is that I’ll be able to do my thing by pressing a button and that  makes me HAPPY.

Now I have to go get a shower and get on the whole CYBER SCHOOL schedule horseshit that is Trey’s life.

I’m outta here.

One Response to “Wednesday – March 2, 2010”

  1. beyondpanic says:

    I think I’ve told you that I work for a major health insurance company for a large union and so I know exactly what you are talking about regarding the beginning of the year. I’ve had providers call me when the patient is arguing with them and they will ask me to explain to the patient that they do owe the deductible…they always seem so relieved to hand the phone over to the member…and the member always seems so pissed when I tell them that the provider is right!